Return & Refund Policy

At NOURÉ BEAUTY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.

Return Eligibility

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and unopened.
• Be in its original packaging with all seals intact.
• Be in the same condition in which it was received.
• Include proof of purchase or order confirmation.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with unless they are defective or damaged upon arrival.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare products.
• Products with broken or removed safety seals.
• Products damaged due to misuse, improper storage, or normal wear after delivery.
• Gift cards or promotional items, where applicable.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• Clear photographs of the product.
• Photographs of the packaging.

After reviewing your claim, we may offer a replacement, store credit, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Card payments will be refunded to the original payment method.
  

Please allow 5–10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or you received a defective or incorrect item.

Exchanges

We only replace items that are damaged, defective, or incorrect.

If you require an exchange, please contact our customer support team before returning the item.

Order Cancellations

Orders may be cancelled free of charge before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled. If you no longer wish to keep the product after delivery, you may request a return in accordance with this policy.

For Cash on Delivery orders, repeated refusal to accept confirmed orders may result in restrictions on future purchases.

Return Shipping

Unless the return is due to our mistake or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us through  nourebeautysupport@gmail.com

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.